Customer Relationship Mgt Articles

Dealing with Difficult People

by Alan Fairweather

These notes are primarily designed to help deal with difficult people when we have made a mistake. We often have to deal with other people where we have not made a mistake however the people we're dealing with often prove to be difficult and unwilling to accept what we say.

Make Customers Come Back - Winning Customer Retention Strategies

by Article Marketer

Customer Retention marketing is a tactically-driven strategy to keep relationships with customers going and increase customer interest. This strategy relies on the study of customer behavior.

The Power of Questions to Attract Ideal Clients

by Alvah Parker

Business owners realize that some clients are easier to work with than others. It is possible to have a practice or business full of clients or customers that are perfect for you. Asking the right questions before you ask for the business will help you do that.

Never Burn a Bridge

by Bette Daoust, Ph.D.

Why should you always maintain a good report with a business even when you are parting ways? It is human nature to get mad and then rant and rave about what is not going well at work.

10 Reasons to Follow-Up with Prospects

by Bette Daoust, Ph.D.

If you focus on the customer at all times, you are likely to increase the amount of business you get from them. You will be in their minds when it comes time to select the correct person to fill a big order or to manage a project.

What is Superior Service?

by Kevin Dwyer

Delivering Superior Service is not about trading off poor service with free gifts and upgrades. It is not about exceeding some needs and not meeting others. It is....

5 Quick and Easy Steps for Dealing with Nasty Customers

by Article Marketer

There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them or stooping to their level and telling them you hope they get cancer and die! Here are some tips you may find useful

How to Build Strong & Lasting Customer Relationships

by Henry Pellerin

What's the best way to make yourself valuable and build customer relationships? Read more to learn how.

Putting the "Service" Back in "Customer Service"

by Article Marketer

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Customer Service - The Huge Gap Between Intention and Reality

by Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad?

Do You Have an Effective Follow-up Strategy?

by Tim Connor

Why don't salespeople follow-up? And, what are the benefits of an effective follow-up strategy? Two critical issues that will determine the success of salespeople today. Why don't salespeople follow up?

Resistance - How to Handle It

by Alan Fairweather

Many sales people believe the customer when they say - "You're too expensive". They then start offering discounts or walk away from the sale, complaining that their product or service isn't competitive enough.

Get the Customers Hooked on Your Product or Service

by Bette Daoust, Ph.D.

People want experts: toot your horn and hook them on what you have to say.

9 Ways to Connect with Your Customer

by Bette Daoust, Ph.D.

Every touch point needs to count. Every time there is a connection with a person, there needs to be follow-up. The people you meet will all have a network of others that may need your services. Be consistent, be known, and be in touch.

Don't Just Close Sales - Close Relationships

by Tim Connor

Poor salespeople focus on just closing the sale. Successful salespeople focus on closing the sale and the relationship. Which is your approach?