Customer Relationship Management Articles 

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Apr 20 2008       The Sixth Secret of Customer Service by Alan Fairweather
Don't you just hate it when things go wrong for your customers or one of your team. This article explains how a positive recovery will ensure customers forgive you and even praise the quality of your service.

Apr 17 2008       How to Please Most of Your Customers and Keep Them Happy with Less by Acey Gaspard
A Simple Approach For Pleasing Your Customers, By Focusing on Less Customers And Doing A Better Job of Catering To Their Needs.

Mar 23 2008       The Secret to Filling the Prospect Pipeline in 2008 by Joyce McKee
Customer connection is the secret for filling the sales pipeline in 2008.

Mar 18 2008       Are you allowing customers stress you out? by Alan Fairweather
Do you sometimes get stressed when people don't see things the way you do? Dealing with customers, your boss, the people who work for you and other colleagues can be extremely stressful. This article explains why other people may just see the world differently from you.

Mar 13 2008       Business Software and Customer Relationship Management Systems - Why Your Business Needs Them by jon leander
Business Software and Customer Relationship Management let you integrate your business information into your key business processes, quickly and simply increasing productivity and gaining better access to accurate information.

Mar 6 2008       Etiquette for Customer Service on the Phone by James Stinson
When excellent etiquette is observed on the phone, the company and the customers benefit mutually.

Feb 13 2008       Customer Depreciation by Tommy Yan
In the meantime, I thought about all the times the big, bad credit card corporations have gotten under my skin. It's very revealing. It shows the many ways NOT to treat your customers.

Feb 12 2008       Natural Phenomenon which Kills Both the Doctor and Patient by Helmut Flasch
Insurance cuts reimbursements and doctors cut time with patients - a natural phenomenon, which nevertheless kills both, doctor and patient. Ever since the cut in reimbursements, doctors have answered with the only weapon they knew: cutting time with patients.

Feb 5 2008       Increase the Cash Value of Your Patients by Helmut Flasch
This topic is all about servicing the patients which you did get to the fullest so that they get all the services they need and you get all the money you deserve.

Jan 24 2008       A Smile Can Fix (Almost) Anything by Ed Newman
A short article about the value of hiring friendly people in positions that have interactions with customers.

Dec 13 2007       Are Your Customers Scared, Scarred or Skeptical? by Andrew Cass
Whether you are marketing on-line or off-line, your potential customers are scared, scarred, and skeptical these days; meaning they are overwhelmed. Consumers are becoming resistant to sales messages. This article explains the new approach used by the pros.

Dec 13 2007       Our Clients Must Come First by Stuart Crawford
Clients! Without them there would be no headaches, no demands, no issues, and no revenue coming into the business! How many times do I hear it in the halls of small business during my travels in the market today...

Dec 5 2007       How Much Time Do You Spend Listening? by Kelly Watkins
It's no surprise that people utilize listening a lot during their work day. A survey has shown how much time the average working person spends communicating on a daily basis. What percent of the time do you think people spend writing, reading, talking, and listening each day?

Nov 30 2007       How to Get The Best Out Of Your Phone by Rob Warlow
The telephone can be a great tool to provide exceptional customer service but it can also destroy a customer's perception of your service. What steps can you take to ensure it adds something positive to the customer experience?

Nov 28 2007       15 Tips to Help You Increase Sales, Profitability and Customer Loyalty by Pat Hassett
Really knowing your customers, and treating each of them as if they were your only customer; focusing on their highest priority needs and helping them solve their problems; being a trusted advisor to them: these are the "stuff" of great customer service and of successful, professional selling.

Nov 13 2007       6 Reasons Why People Will Commit to Your Mortgage...Or Maybe Not! by Tom Domin
Have you ever wondered why someone would purchase one television brand over another? Or why they would purchase one car manufacturer's vehicle over another? This article explains all...

Nov 13 2007       Do You 'Make a Sale' or 'Provide an Experience'? by Sandra Martini
You ordered a glass of wine and two bottles of water. The bill came to US $40. Are you shocked? Horrified? Why did I smile rather than cringe?

Nov 10 2007       Should Your New Business Give Discounts to Attract New Clients? by Cathy Goodwin
New business owners often get advised to charge lower prices - even create giveaways - to attract clients. This strategy works well in some markets but will backfire in others.

Oct 25 2007       Customer Loyalty - Does it work? - 7 Steps to Client Retention by Drew Stevens PhD
Today's client seeks loyalty and satisfaction; numerous surveys agree and illustrate angst amongst clients to receive satisfaction.

Oct 25 2007       Holidays and the Business School Graduate by James Brotton
Welcome to the business world new graduates. Here's what they didn't teach you at Business School. Big holiday no no's in the business world.

Oct 24 2007       The Myth of Exceeding Customer Expectations by Paul McCord
Exceeding customer expectations doesn't have to be just a slogan. By instituting the proper procedures and training, your company can eliminate competition and diffuse price objections by becoming one of the few companies to exceed customer expectations.

Oct 22 2007       10 Ways to Ask the Client to Do Business with You by Alvah Parker
It is difficult to know when to ask a potential client or customer if he/she is ready to do business with you. Here are some suggestions of ways to ask for the business. Let your intuition guide you as to the timing of the question.

Oct 22 2007       Your Auto-Reply Email Function...How to Irritate Mortgage Customers and Alienate Prospects by Tom Domin
In my opinion, Mortgage Professionals that use the "Auto-Reply" option that's available in most email programs are making a huge marketing mistake. This article explains all...

Oct 17 2007       A Better Way to Talk With Unhappy Customers by Bill Lampton, Ph.D.
When customers accuse your company of poor service, you "stand your ground," defending your policies and people. The result: unhappy customers take their business elsewhere. Communication expert Dr. Bill Lampton shows a better way to talk with distgruntled customers--"noncommittal agreement."

Oct 14 2007       Learn the Secrets of Customer Experience that Drive Ultra High Business Performance by Robert Howard
Customer satisfaction can be an extremely valuable business asset. In fact, companies that lead in customer satisfaction have proven to achieve ultra high business performance. In order to unlock the secrets of customer satisfaction, companies must first focus on delivering...

Sep 30 2007       Seven Deadly Sins of Customer Service by Kevin Dwyer
The judgement on quality of customer service lies in the eye of the beholder. However, there are seven simple areas on which if we concentrate, we will inevitably provide good customer service. Alternatively, if we ignore them.....

Sep 27 2007       Forget the Fockers…Meet Your Customers by Craig Harrison
To ensure customer retention - Treat them like beloved family!

Sep 27 2007       SIGNS of Service: Master "Sign Language" to Communicate with your Customers by Craig Harrison
Give your customers confidence to find what they're looking for, without effort, exertion and frustration.

Sep 21 2007       Your Auto-Reply Email Function...How to Irritate Mortgage Customers and Alienate Prospects by Tom Domin
In my opinion, Mortgage Professionals that use the "Auto-Reply" option that's available in most email programs are making a huge marketing mistake. This article explains all...

Sep 14 2007