Making the Right Offer with Customer Loyalty Cards
by:
BMA Editorial Team A
Consumers have their own individual way they like to shop and buy merchandise. Many industries host such a vast majority of outlets making the competition sometimes fierce vying for customers and satisfaction to boost profits. This is where many companies have strategically developed customer loyalty cards in an effort to be favored over others. Sometimes the cards are effective at boosting store traffic and sometimes they are not. Here are a few ways these great incentives can work and what to watch out for while planning your marketing program.
If introduced right this type of promotion can have a big impact on your business and gaining a loyal customer. After all, that is what the concept is all about. The first thing that will be valuable with this type of program is in its very first stage you will be able to understand who your customer is. Through your sign up program or application form you can secure demographic information that will tell you the geographical location, brands that they like, how they like to shop, and possibly their age, the gender, and more.
This type of card promotion can work, but the biggest mistake businesses make is extending offers that are not of interest to people. This is a common error and is the main reason participation or response is low. Your promotions should earn you high involvement and have a major impact on the purchasing decision that is made when shopping at your establishment. To do this the offer has to be attractive.
If you take a poll, many consumers will respond that the most beneficial rewards they can get for doing business with a merchant is points that add up to more merchandise. Many stores are offering cards that accumulate points towards cash back. Customer loyalty cards can open the doors to a lot of creativity. They can be used for travel rewards and points that can be redeemed at other participating sponsors.
Many people will not take advantage of the rewards where you have to make additional purchase. This would be similar to the buy two and get one free offer. Some stores offer a free product or food item after the purchase of ten is showing on your card. If the consumer visits an establishment frequently, this can be worthwhile.
Other industries that use customer loyalty cards successfully are bookstores, movie rental stores, hotel chains, and grocery stores. People love grocery store cards because they give you points for every dollar spend or product bought that can give you instant discounts off of your overall bill.
These are significant incentives and will motivate buyers to come back and shop with you. Not only that, they will tell more people about the special offers they are receiving that will drive your customer base significantly.
Guaranteeing a customer gratification with exciting customer loyalty cards works with quick rewards and lucrative offers that will motivate them to shop with you, Take time to come up with valuable offers that will help you make the right connection.
About the Author:
Looking for retail marketing techniques to improve sales and customer loyalty?? Why not try using a proven reward program?
http://www.loyaltyone.com
No. of Times this article has been viewed :
281
Date Published :
Mar 11 2010
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